FAQ's

We provide individual counselling, couples counselling, low-cost therapy with trainee counsellors, and psychotherapy with qualified practitioners. Sessions can be held in person or online.

Consultations last 30–40 minutes. You’ll meet with a qualified counsellor to discuss your presenting issues, goals, preferences, and availability. We then match you with the most suitable therapist.

We offer 50-minute counselling sessions on a sliding scale based on your annual income. Fees are confirmed during your consultation. Payment is required 24 hours before each session.

• Low-cost counselling consultation: £30

• Psychotherapy consultation: £60

Cancellations made less than 24 hours before your consultation or counselling session will result in the full session fee being charged.

If you do not attend a scheduled session without notice, the session will be charged in full.​

We ask clients to commit to a minimum of 12 weekly sessions to support consistency, trust-building, and therapeutic progress.​

Yes. After your initial 12 sessions, you may move to bi-weekly sessions if this is therapeutically suitable and agreed with your counsellor.​

• Endings are planned collaboratively to ensure a safe and supportive close.

• Under 9 months of therapy: 2 weeks’ notice

• Over 9 months: 4 weeks’ notice

Yes. All trainee counsellors are highly supervised weekly to ensure ethical practice and client safety.​

• All sessions are confidential in line with the Data Protection Act.
  Exceptions apply if:

• there is risk of harm to yourself or others,

• there is a legal obligation to disclose information, or

• statutory requirements apply.

If you wish to raise a concern or make a complaint, please contact us directly.​

Our location: Fulham Green – Bedford House, 69–79 Fulham High Street, SW6 3JW. We are a 2-minute walk from Putney Bridge Station.​

You can book through our website, Instagram (Linktree), WhatsApp, or email. We will then confirm availability and next steps.​

Yes. We offer both in-person and online sessions, depending on your preference and counsellor availability.​

You can express any preferences during your consultation — including gender, race, faith background, or counselling style. While we cannot always guarantee these preferences, we will make every effort to match you with the most suitable counsellor.​

Counselling sessions are 50 minutes. Consultations are 30–40 minutes.​

We offer a limited number of evening appointments, depending on counsellor availability. At this time, we do not offer weekend therapy sessions.

Typically within 3–7 days, depending on availability and therapist match

Yes. If you feel the match isn’t right, you can request a rematch and we will support you in finding another counsellor.​

No. We are not an emergency service. If you are in crisis, please contact 999, the Samaritans (116 123), or your local A&E.​

Yes. We currently accept private health insurance from:
• Cigna UK
• WPA
• Bupa Global
• Vitality Health

All insurance-based clients must check their coverage and authorisation with their provider in advance.

At times we may have a short waiting list, especially for evenings. We will inform you if this applies and aim to offer you a place as soon as possible.​

Our counsellors are trained in a range of modalities including person-centred, psychodynamic, CBT-informed, integrative, and relational therapy. The modality depends on your assigned counsellor.​

• We support a wide range of presenting issues, including but not limited to:

• Abortion

• Abuse (emotional, physical, sexual)

• Addiction

• Anger management

• Anxiety

• Attachment issues

• Bereavement & grief

• Body dysmorphic disorder (BDD)

• Bullying

• Cancer-related distress

• Career counselling

• Child-related issues (for parents/carers seeking therapeutic support)

• Depression

• Disabilities

• Discrimination & racism

• Dissociation

• Domestic abuse

• Eating disorders

• Emotional abuse

• HIV/AIDS-related concerns

• Infertility

• LGBTQ+ counselling

• Loneliness

• Low self-confidence & low self-esteem

• Miscarriage

• Personality disorders

• Post-traumatic stress disorder (PTSD)

• Pregnancy and birth-related issues

• Relationship problems

• Redundancy & work changes

• Self-harm

• Sex & intimacy issues

• Spirituality

• Stress

• Suicidal thoughts (non-crisis)

• Trauma

• Work-related stress

​If there are three consecutive cancellations, we will need to discharge you from the service, as continued gaps significantly impact the therapeutic process and counsellor availability.​

Yes, breaks can be arranged with notice, but frequent gaps may impact the therapeutic process. If you’re unsure, discuss this with your counsellor.​

We can provide letters if needed, but they may incur an administrative fee depending on the request.​

Yes, if requested. As members of the Association of Christians in Counselling (ACC), we can match clients with counsellors who integrate faith into therapy if appropriate.​

We currently provide therapy for adults (18+).​