Effective Date: June 19, 2025

At Lot 36 Counselling, your privacy and confidentiality are extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you
visit our website, use our services, or contact us.

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1. Who We Are
Lot 36 provide low-cost and affordable therapy options for clients experiencing a multitude of
difficulties.
Email: info@lot36.co.uk
Website: www.lot36.co.uk

2. What Personal Information We Collect
We may collect and store the following types of information:
• Name
• Email address
• Phone number
• Contact preferences
• Any details you provide via our contact forms, intake forms, or booking systems
We do not collect sensitive information (e.g., medical or psychological history) through our
website or advertising forms.

3. How We Use Your Information
We only use your information to:
• Respond to your enquiries
• Book sessions or match you with a counsellor
• Provide and manage our services
• Send follow-up information relevant to your enquiry
• Comply with legal or regulatory requirements
We do not sell, share, or trade your information with third parties for marketing purposes.

4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), our legal basis for collecting and
using your information is:
• Your consent (when you fill in a form)
• Our legitimate interest in providing mental health services
• Contractual necessity when arranging services you've requested

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5. Cookies and Website Tracking
We may use cookies to collect non-identifying information such as:
• How visitors use our website
• How they found us (e.g., Google, social media)
You can control cookies through your browser settings.

6. How We Protect Your Information
We take appropriate measures to safeguard your data, including:
• Secure storage of emails and forms
• Limiting access to authorised staff only
• Using trusted platforms for form and session management

7. How Long We Keep Your Data
We only retain personal data for as long as necessary to fulfil the purpose it was collected
for, unless a longer retention period is required by law.

8. Your Rights
You have the right to:
• Access your personal data
• Correct any inaccurate information
• Request deletion of your data
• Withdraw consent at any time
To exercise any of these rights, please email us at info@lot36.co.uk.

9. Third-Party Services
We may use third-party services (e.g., Meta/Facebook Lead Forms, scheduling tools) to
process your information. These services are carefully chosen to comply with privacy
regulations.

10. Changes to This Policy
We may update this policy from time to time. Please check back periodically for updates.

Contact Us
If you have any questions about this policy or how your data is handled, please contact us at:
info@lot36.co.uk  |  118 Wandsworth Bridge Road Fulham, SW6 2TF  |  www.lot36.co.uk